Terms of Service

Last updated: 24 October 2026

These terms apply to services provided by Lifehampers Global Consults (“Lifehampers AI”, “we”) through ai.lifehampers.com. A signed proposal or order form for your project forms part of these terms and wins if the two conflict.

1. Services

We set up and manage AI assistants, automations, content and training as described in your proposal. Setup starts once we receive the setup fee and the information listed in the proposal.

2. Fees and payment

• Setup fees are paid before work starts. Monthly, termly or quarterly plan fees are paid in advance.
• Usage costs from third parties, including Meta WhatsApp message fees and SMS units, are billed at cost on top of your plan, as shown on your monthly report.
• If the naira moves more than 15% against the US dollar, we may review usage-linked charges with 30 days’ notice. Plan fees already paid are not changed.
• If a payment is more than 14 days late, we may pause the service after giving notice.

3. Your responsibilities

• You provide accurate business information and tell us when prices, hours or policies change.
• You review and approve the assistant’s answers and any content before it is used.
• You send marketing messages only to customers who have agreed to receive them, and follow WhatsApp’s Business and Commerce policies.
• You have the right to use any information, images and data you give us.

4. About AI

AI assistants can make mistakes. We reduce this by limiting answers to approved information, adding handover rules and reviewing chats, but we cannot guarantee every reply is correct. The assistant is not a substitute for professional medical, legal or financial advice, and it should not be used to make decisions about people without human review. You remain responsible for the final decisions and commitments your business makes to customers.

5. Third-party platforms

Services depend on platforms we do not control, such as Meta, Google and Paystack. Their outages, price changes or policy changes may affect the service. We will tell you promptly and help you adapt.

6. Data protection

We process your customers’ personal data on your behalf under a data processing agreement and the Nigeria Data Protection Act 2023. See our Privacy Policy.

7. Ownership

You own your business information, customer data and the content we create for you once paid for. We keep ownership of our tools, prompts, templates and methods, and grant you a licence to use them while your plan is active.

8. Cancellation

Monthly plans can be cancelled with 30 days’ notice. Termly and quarterly plans run to the end of the period paid for. Setup fees are not refundable once your assistant is live, except under the founding offer guarantee: if your assistant is not live within 10 working days of receiving all the information we asked for, we refund the setup fee in full. On cancellation we export your knowledge base and data on request.

9. Liability

Our total liability for any claim is limited to the fees you paid us in the three months before the claim. We are not liable for indirect losses such as lost profits. Nothing in these terms limits liability that cannot be limited under Nigerian law, including the Federal Competition and Consumer Protection Act.

10. Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. We will try to resolve any dispute by discussion first, then by mediation in Ibadan, before going to court.

11. Contact

info@lifehampers.com or +234 807 221 2214.